GEZCO SAS, in its interest to offer the best service and timely attention throughout the commercial process, informs the return policies, which establish the conditions on this procedure to facilitate it and strengthen the after-sales service. By making your purchases you are accepting the Policies established by our company which are detailed below:

1. Any return request must be processed by the seller with its proper format and authorized by the immediate boss before it is sent. Whatever the cause of both customer responsibility and GEZCO SAS error, it must be reported in writing to the assigned advisor, customer service or whoever attends the customer. Without the completion of the format by the company representative, the return will not be received. If this return arrives by carrier without first being reported, it will not be received and there is a risk that the value of the freight that was paid for the return will be lost or, failing that, that the merchandise will be lost, for which GEZCO SAS will not be makes responsible.

2. After receiving the order, you have 48 business hours to communicate the disagreement and request a return, change or replacement, due to: quality failure, error in order taking and dispatch, shortages, breakages, surpluses or poor condition of the products dispatched. In either case, you may attach the non-conformity in writing, especially if there is a quality failure, and immediately notify the advisor.

3. To be accepted, the returned product must maintain the same conditions in which it was dispatched, in original packaging, sealed, without seals or scratches in its secondary packaging, not used, opened or improperly stored, lot number, expiration date and attach a copy of the sales invoice.

4. Requests for returns due to errors in the purchase order or order by the customer will be evaluated individually, in which case their receipt does not imply their acceptance and the response to their request will be communicated in writing to the customer. If accepted, 100% invoiced is credited and the client is responsible for the value of the freight to the corresponding city.

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5. To guarantee ergonomic chairs, a technical visit is carried out with induction of use and restriction. In case of return, each case is reviewed and a timely response is given.

6. The credit note generated for the return concept is sent five days later and will be made based on the invoiced price, once the return is approved.